Using Predictive Analytics to Meet Customer Expectations
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Using Predictive Analytics to Meet Customer Expectations
By José P. Chan, Vice President, Celect Inc.
Through innovative products and experiences, retailers have historically harnessed change to their advantage. However, there has been a paradigm shift, and retailers are now undergoing a phase of disruption of their own that is forcing them to change how they do business.
Many forces have...
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José P. Chan is vice president for business development with Celect, a cloud-based, predictive analytics SaaS platform that helps retailers optimize inventory portfolios in stores and across supply chains. Previously, he worked internationally in retail for more than two decades. Chan has extensive experience in buying, marketing, merchandising, and planning, and has grown and turned around retail store networks. He holds a master’s degree from MIT, an MBA from the University of Rochester, and a bachelor’s degree from Cornell University and AAS Fashion Institute of Technology.
