From the ‘Critical List’ to Reinvention: The Turnaround of Duane Reade
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From the ‘Critical List’ to Reinvention: The Turnaround of Duane Reade
By David Zietsma & Danielle Ng-See-Quan, Jackman Reinvents
Begun in 1960 as a family-run business in New York City, Duane Reade had become a private equity-owned regional convenience and drug store chain that was financially underwater and plagued by low customer satisfaction. Clutter and crowding were synonymous with the brand and its undifferentiated...
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Danielle Ng-See-Quan is content manager, strategist, and editor at Jackman Reinvents. A former trade magazine writer and editor, she brings her journalism experience to planning, managing, and creating short- and long-form content. At Jackman, topics she focuses on include retail and related categories, consumer and human insights, customer experience design, and end-to-end business transformation.
David Zietsma is vice president of management consulting and research at Jackman Reinvents. A senior management consulting professional with extensive experience in growth strategy and performance improvement across a variety of industries, he combines problem-solving and analytic capabilities with strong communication skills and a collaborative style. Zietsma’s experience prior to joining Jackman included roles with Sears Canada and Bain & Company. While at Bain, he specialized in both customer-led growth strategy and lean six sigma performance improvement.
